The benefits of the upgraded Helpdesk  ticketing System are as follows : 


1. Keep track of conversations

Prioritize, categorize and assign tickets so you never lose track of them..


2. Support across channels

Unify and manage all support-related communications from multiple channels on a single platform.

In Tyndale we have IT , Maintenance and Database


3. Resolve issues together

Work together as teams to quickly and efficiently solve customer problems.


4. Increase your team’s productivity

Leverage helpdesk built-in capabilities to automate repetitive helpdesk tasks.


5. Help customers help themselves

Create a self service experience for customers with a knowledge base and forums.


6. Measure and improve efficiency

Identify problems, plan based on metrics and improve helpdesk performance.


7. State-of-the-art data security

We ensures enterprise-grade security with features and comprehensive audits of networks, systems and regulatory compliances to protect our product and platform.



Thank you


Kind regards, 


Nathan Sooriyakumar

ICT Coordinator 

mob 0421 333 183 

email: nathan.sooriyakumar@tyndale.edu.au