The benefits of the upgraded Helpdesk ticketing System are as follows :
1. Keep track of conversations
Prioritize, categorize and assign tickets so you never lose track of them..
2. Support across channels
Unify and manage all support-related communications from multiple channels on a single platform.
In Tyndale we have IT , Maintenance and Database
3. Resolve issues together
Work together as teams to quickly and efficiently solve customer problems.
4. Increase your team’s productivity
Leverage helpdesk built-in capabilities to automate repetitive helpdesk tasks.
5. Help customers help themselves
Create a self service experience for customers with a knowledge base and forums.
6. Measure and improve efficiency
Identify problems, plan based on metrics and improve helpdesk performance.
7. State-of-the-art data security
We ensures enterprise-grade security with features and comprehensive audits of networks, systems and regulatory compliances to protect our product and platform.
Thank you
Kind regards,
Nathan Sooriyakumar
ICT Coordinator
mob 0421 333 183
email: nathan.sooriyakumar@tyndale.edu.au