The benefits of the upgraded Helpdesk ticketing System are as follows :
1. Keep track of conversations
Prioritize, categorize and assign tickets so you never lose track of them..
2. Support across channels
Unify and manage all support-related communications from multiple channels on a single platform.
In Tyndale we have IT , Maintenance and Database
3. Resolve issues together
Work together as teams to quickly and efficiently solve customer problems.
4. Increase your team’s productivity
Leverage helpdesk built-in capabilities to automate repetitive helpdesk tasks.
5. Help customers help themselves
Create a self service experience for customers with a knowledge base and forums.
6. Measure and improve efficiency
Identify problems, plan based on metrics and improve helpdesk performance.
7. State-of-the-art data security
We ensures enterprise-grade security with features and comprehensive audits of networks, systems and regulatory compliances to protect our product and platform.
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